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Cancellation policy

Exchanges & Replacements

Glowfully products are manufactured in the most stringent conditions at our international partners' laboratories.  The laboratories we worked with are all GMP certified. However, in the rare chance that your product has a defect or arrived damaged, you can get an exchange or a replacement for up to 30 days from the date of receipt. 

How to make an exchange or replacement request?

1. Products must have been purchased directly from glowfullyskin.com (our website). We cannot process requests for exchanges or replacements for products purchased from other retail outlets.

2. Contact customer service at admin@glowfullyskin.com within 30 days of receipt of items, and provide the following information: Order reference number and list of specific items you would like an exchange or a replacement, as well as the following:

            1. a picture of the damaged packaging as well as the product if the item arrived damaged

            2. a written description of the defect

            3. specify if you would prefer an exchange or a replacement

            4. please note that you will need to pay for return shipping costs for exchanges

3. Customer service will confirm receipt of your email and advise if your item is eligible for an exchange or a replacement. Please do not send the item back before our advice. Please note that original shipping and handling charges are non-refundable and additional local taxes may be applicable.

Our product return/exchange location is:

Glowfully Pte Ltd

Attention: Returns

69 Ubi Road 1 #07-22

Singapore 408731

Email: admin@glowfullyskin.com

 

Refunds

Glowfully products are formulated without parabens, phthalate, formaldehyde and other common irritants and have in general been found to be suitable for those with sensitive or even eczema prone skin. Ingredients of our products are listed on our product page to help you identify any possible sensitivities with certain ingredients. If you experience an unexpected allergic reaction, please send a detailed description of your experience along with the pictures to admin@glowfullyskin.com and we will help to provide an appropriate solution. Please note that issues must be reported within 14 days of receipt of the item and original product will need to be returned to us at your own cost. In certain instances, a doctor's certificate may be requested to identify if allergic reactions are caused by the product.

Cancellation
It is our aim to deliver all orders on time and we process all orders immediately upon confirmation of payment. Therefore we are unable to refund or cancel orders once they have been confirmed.


4. Once your return is received and inspected by our fulfillment centers (usually within 7 working days of receipt), your refund will be processed and issued through your original method of payment within 14 working days.